Available Tervalum Systems products are downloadable software licensed under perpetual licence terms. Refunds may be available where required by law, approved by the merchant of record, or provided by an applicable product warranty.
Merchant of record
Lemon Squeezy is currently used for active FieldFindings and WorkplaceFindings checkout. A different provider applies only when explicitly presented at checkout. Refunds for merchant-of-record transactions normally must be processed through the provider that processed the order.
Potential refund circumstances
- Duplicate or unauthorized charge.
- Nondelivery of software or licence.
- A covered material defect under an applicable product warranty.
- Merchant-of-record approval.
- A refund required by law.
Investigator Professional
Investigator Professional is not currently offered for sale, so no Investigator purchase or refund transaction can presently be initiated from this website.
Technical support
Existing FieldFindings and WorkplaceFindings customers may use support@fieldfindingspro.com for technical assistance.
Updated: August 29, 2026